How to Contact Credit Reference Bureaus (CRBs)

How can I contact CRB?Where can I get CRB contacts.These are some of the queries from our blog readers to Loans Kenya.When you want to know your credit report or would wish to get a Credit Clearance Certificate,it simply means you should contact one of the licensed Credit Reference Bureaus in Kenya.

Today,Loans Kenya will list the contacts belonging to TransUnion CRB,CreditInfo CRB and Metropol (Crystobol) CRB to help our readers get in touch with CRBs quickly.

TransUnion CRB / CRB Africa 

Transunion CRB contacts in kenya

Physical Address: CRB Centre, Prosperity House, Westlands Road, Off Museum Hill
Postal Address: P.O. Box 46406, 00100 NAIROBI, KENYA
Telephone: +254 (0) 20 3751799/3751360/2/4/5

CreditInfo CRB 

Creditinfo customers in kenya

Physical Address: Park Suites, Office 12, 2nd Floor, Parklands Road, Nairobi
Postal Address: P.O. Box 38941 – 00623, Parklands
Tel 1: +254 20 375 7272
Tel 2: 020 374 0272
Tel 3: 020 376 7272
Mobile: 0718842833
Mobile; 0709593000

Metropol CRB 

Metropol CRB customers in kenya

Metropol CRB is the most established in Kenya found in different towns in Kenya.

Metropol CRB HQ;
Physical Address: 1st Floor, Shelter Afrique Centre, Upper Hill, Nairobi
Postal Address: P.O. Box 35331, 00200 NAIROBI, KENYA
Telephone: +254 (0) 20 2689881/27113575
Mobile: +254 727 413 733/ 732 774 666

Metropol Corporation Headquarters.
Located at Hazina Towers,13th Floor,Monrovia Street,Utalii Lane,Nairobi.

Metropol Corporation Customer Services Centre.
Located at the Barclays Plaza,9th floor,Lolita Street,Nairobi.

Service Branch located at the NSSF building,6th floor,North Wing.

Nakuru service branch is loacred at the Wilmur House.

Service branch is located at the Eldo Bliss Hotel, 1st floor.



  1. Please send me your whatApp number

  2. Check my CRB status my ID no 30773124

    1. Check my id namba is in crb 27480483

  3. I cleared my loan bt am blacklisted what is the way out

  4. I created my loan but blacklisted

  5. kindly update my status, ID 25173963

  6. I am listed as having a loan of kes 249.99 from fintec sector . Taken on 3rd Jan 2020. With a balance amount of kes 15,999.
    I declare that I have never borrowed any money from such organization. Moreover, look at the amount borrowed and compare with the balance and the duration. It is crazy. Kindly advise.

  7. Kindly check out for me,have been blacklisted and I can't remember where I borrowed.

  8. Was trying to apply for advance loan but was told, I'm blacklisted for failing to pay 680. I kindly request to know by which money lender. ID NO. 29235101 phone no 0746290077

    1. Hello,
      Kindly contact Metropol CRB through the contacts provided above.


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