How To Opt Out Of Mshwari Or KCBMPesa

KCBMPesa and Mshwari

How can I opt out of Mshwari or KCBMPesa? How can I deactivate my Mshwari or KCBMPesa account?How can I close My Mshwari or KCBMPesa account?

If you are asking yourself any of the above questions, this post is exactly for you. Just continue reading.

How Can One Deactivate Mshwari Or KCBMPesa Account 

For any reason a customer can feel like it's time to opt out of KCBMPesa or Mshwari services.

While Mshwari is by NCBA Bank  and KCBMPesa by KCB Bank they are both offered in partnership with Safaricom Mpesa as mobile loans.

According to Safaricom, it is not possible to opt out or deactivate both Mshwari and KCBMPESA. This is because, the two services are incorporated in any Safaricom line (SIM card).

For this reason, if you don't feel comfortable with KCBMPESA or Mshwari, just ignore it but it will still be visible on your SIM card menu.

What can one do if it's not possible to opt out of Mshwari or KCBMPESA? The only option is to close the Mshwari or KCBMPESA account.

How to Close Mshwari Or KCBMPesa Account 

Again for any reason, you can have the the need to close completely your Mshwari or KCBMPESA account.

This possible though and here is how;

  • Visit the Nearest NCBA Bank for Mshwari or KCB Bank for KCBMPesa. 
  • Ask for your account closure 
  • Present your documents including your ID card
  • Get your account closed



  1. They are all liars. I visited KCB Kipande branch for deactivation of KCB-Mshwari and I was told there is no way you can deactivate. I went to Saf-Com on the same lane and they sent me back to KCB. It's like opening an account ni kupanda mchongoma but deactivating or disabling ndio kushuka Mchongoma🤔

  2. Just borrow and take long time before you repay. They will reduce your limit to zero.
    This will save you from the urge to borrow


Post a Comment

Loans Blog admin will never approve abusive or inciteful comments. In addition, avoid including sensitive or private personal information in your comments for your own online safety.

Sponsored by Spotika

Get KES 2,000 when you join Spotika